Refund Policy

1. General Policy

Due to the digital nature of our products, all purchases on Noventra Stock are generally considered final. Once a file has been downloaded, we are unable to offer a refund under standard circumstances. However, we are committed to fairness and will consider refunds in the specific cases outlined below.

2. Eligible Refund Cases

• The downloaded file is technically defective, corrupted, or unplayable.
• The asset delivered does not match the description, preview, or listed specifications.
• A duplicate charge occurred due to a technical error on our platform.
• You were charged for a subscription renewal but had cancelled before the renewal date (with proof).

3. Non-Eligible Cases

• You changed your mind after downloading the file.
• You purchased the wrong asset or license type by mistake.
• The footage does not match your creative vision or style.
• You no longer need the asset after purchase.
• More than 14 days have passed since the purchase date.

4. Credit Wallet Refunds

Credits purchased through our Credit Wallet are non-refundable. Credits do not expire and can be used on any eligible asset on the platform. If you have unused credits and wish to close your account, please contact our support team.

5. Subscription Refunds

Monthly subscription fees are non-refundable once the billing period has started. If you cancel your subscription, you will retain access until the end of your current billing period. Annual subscriptions may be eligible for a pro-rated refund within 7 days of purchase if no downloads have been made.

6. Refund Process

To request a refund, contact our support team at support@noventrastock.com within 14 days of your purchase. Please include your order number, email address, a description of the issue, and any relevant screenshots or error messages. Our team will respond within 3 business days. Approved refunds are processed back to your original payment method within 5–10 business days.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. Unwarranted chargebacks may result in account suspension. We are always willing to work with you to resolve any legitimate issue.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated date. Continued use of the platform after changes are made constitutes your acceptance.